Hallway Technologies Pvt. Ltd. maintains a formal, transparent grievance redressal mechanism to adjudicate student complaints, code of conduct violations, intellectual property claims, and platform safety concerns.
During any active session, click the red Report button on your control panel. This immediately terminates the peer connection, captures cryptographic session hashes, and routes the violation to our automated triage queue within 60 seconds.
To submit a formal grievance regarding user conduct, defamation, privacy infringement, or account action, email our designated Grievance Officer at grievance@hallwaychat.online. Please include:
For security researchers reporting WebRTC vulnerabilities, authentication bypasses, or data exposure risks, please contact security@hallwaychat.online with detailed proof-of-concept steps. Hallway adheres to coordinated disclosure timelines.
Pursuant to Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:
| Grievance Stage | Statutory Timeline | Process Description |
|---|---|---|
| Receipt & Acknowledgment | Within 24 Hours | Issuance of unique Grievance Reference ID and initial safety triage. |
| Investigation & Action | Within 15 Days | Full examination of platform logs, hearing of parties, and final disciplinary disposition. |
| Court / Govt. Orders | Within 36 Hours | Takedown or access disablement pursuant to Section 69A IT Act directions. |
If you disagree with an adjudication rendered by the Grievance Officer, you may file an appeal before the Grievance Appellate Committee (GAC) established by the Central Government of India under Rule 3A of the IT Rules, 2021 via gac.gov.in.